"Spent hours on chat and on the phone with Microsoft technical support these past 3 days. According to Microsoft, affected devices use the Qualcomm 8cx Gen 1, Qualcomm 8cx Gen 2, Microsoft SQ1, or Microsoft SQ2. The problem broke the cameras and showed an "0xA00F4271 (0x80004005)" error if people tried using the Camera app.
The Verge also said it confirmed the issue on a unit. The complaints are detailed on Microsoft support forums and on Reddit, with some saying the bug started after a recent update. In October 2022, Microsoft announced the Surface Pro 9, which includes Arm options and, thus, essentially absorbs the Surface Pro X.īut there are still plenty of people with a Surface Pro X (Microsoft doesn't disclose Surface sales numbers specifically, but the Surface business overall brought in $6.7 billion in revenue last fiscal year), and as of May 23, all of their built-in webcams stopped working. The tablet, focusing on battery life and mobility, opted for a Microsoft-branded SQ1 processor, based off Qualcomm's first-generation Snapdragon 8cx. Microsoft debuted the Surface Pro X in 2019.
The tech giant says it's working with OEM partners to fix the problem permanently. Microsoft has issued a workaround for broken Surface Pro X cameras following user reports that the integrated webcams stopped working on May 23.
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